Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging including bubble wrap, shrink wrap, instructions, and materials must be intact. Original packaging If the product is free from defectiveness, the shipping costs of returning the product will be paid by the buyer. Refunds will be issued upon receipt of the returned product. A 15% restocking fee will be applied to all returns, the shipping fee is not refundable. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@lakayremedies.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at herbeautyfactory@gmail.com or 561-568-9934.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Order Cancelation 

All products ordered and not processed/packed in our ordering system can be canceled (via E-mail) for a refund (including shipping) minus the processing fees. If you plan on canceling, please let us know within 12 hours of placing your order since we process orders as soon as we can. Buy Now & Pay Later have a processing fee of 6% that will not be returned if orders are canceled. Any other orders that are not Buy Now & Pay Later that are canceled will be charged the 4% processing fee that we are charged to process your order.

Verify that the Shipping Address is correct.

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. This right is provided under EU Directive 2011/83/EU on consumer rights.

How to exercise your right of withdrawal: To exercise your right of withdrawal, notify us within 14 days of receiving your item by contacting us at herbeautyfactory@gmail.com or orders@lakayremedies.com. You may use any clear statement expressing your decision to withdraw. You must return the item within 14 days of notifying us.

No restocking fee for EU customers: If you are exercising your EU right of withdrawal, no restocking fee will be charged. We will reimburse all payments received from you, including standard delivery costs (but not the cost of return shipping, which is at your expense unless the item is defective or incorrectly sent).

Exceptions — items that cannot be returned under EU law: The right of withdrawal does not apply to:

Sealed personal care or hygiene goods (e.g., opened beauty products) that are not suitable for return due to health protection or hygiene reasons once unsealed.

Custom or personalized items made to your specifications.

Perishable goods.

All other terms (condition of items, original packaging, etc.) still apply to EU returns.

To add this to your policy, tap below to go to your Refund Policy editor and paste it in at the top:

Navigate to Refund Policy

Once you've updated the policy, the next steps are:

Enable self-serve returns in customer accounts (Settings → Customer accounts) so EU customers don't need to email you.

Surface the policy in your storefront footer so EU shoppers can find it easily.

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